use of the VAT number in Cloudalize
This article explains the use of the VAT number & the amount of VAT that is billed in Cloudalize. There is a difference between being a consumer or being in an B2B model. Consumer (end customer)...
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How does the Pricing work?
All our prices are to be found on the pricing page of our website. The mechanism is simple: to use our platform you’ll need to top-up your account with credits (1 credit = €1 or $1). As you’ll start...
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How to activate the Auto-Shutdown?
Why use the Auto-Shutdown feature? To help users manage their credit burn rate, and avoid unpleasant surprises of workstations that have been consuming credits in the back end. It helps users that tend...
View ArticleCredit card verification
When you sign up, we ask you to provide your credit card information. This information is used only to verify your identity and let us know you’re not a robot. Your credit card is not charged during...
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What’s the difference between fixed and usage costs?
Fixed costs Fixed costs apply monthly and is a constant amount of credits. This is billed even for a monthly as an hourly deploy. Usage costs Usage costs are the credits you consume either monthly or...
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How do I stop the credit counter?
Stopping the credit counter is very important for users that have chosen the ‘hourly’ model over the ‘monthly’ model. You can discover the difference between the hourly pay-per-use model, and the...
View ArticleIf the project lasts only six months, is that fine or are clients bound to a...
Our business model does not rely on any lock-ins or any other contracts to keep our clients bound to the Cloudalize platform. We believe this isn’t a democratic nor honest approach. Our customers can...
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Adding and removing creditcards
To remove an expired or faulty creditcard, please add a valid creditcard first. You can do this in the Billing screen. To navigate to the Billing screen, click in the left bar on Settings and choose...
View ArticleWhat is the difference between hourly and monthly consumption?
The hourly consumption model enables users to strictly pay-per-use, where the monthly model guarantees 24h access and allows for planning expenses ahead, without any surplus costs.
View ArticleWhat is hourly or monthly usage?
Hourly usage We have a recurring monthly subscription fee, when this fee is payed you will be charged for every hour that your Cloudalize Desktop is running. The burn-rate per hour depends on which...
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Change desktop billing schedule
Billing schedule Changing the billing schedule is easy. Select the pie chart icon from the deploy you want to change and you only have to confirm the action.
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Change subscription type
You can choose between three subscription plans. Have a look on our pricing page to understand which features come with every subscription plan. Change your subscription Go to Settings – Billing Choose...
View ArticleCan I make my own performance profiles?
Customers can request their custom performance profiles within a customized server configuration. Please contact your partner or our sales team.
View ArticleCan I monitor my customers’ consumption somewhere?
As a Service Provider, you will be able to see consumption for all your customers on Cloudalize, and you can drill down for details such as individual user consumption etc. You can view account details...
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Can I track my consumption somewhere?
The user can monitor his own consumption via Settings > Billing.
View ArticleWhen does the consumption counter start?
The counter starts as soon a you start a resource (workstation or server).
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